Need To Make A Return?
3130,LLC has high expectations for the quality of products we offer. Even despite the high expectations and standards placed upon vendors, there are occasions where returns are sought. The following 3130,LLC Return Policy (“Return Policy”) is to address various return classifications and establish a policy for our customers to expect as it relates to returns on their items purchased with 3130,LLC
Return Eligibility Requirements
ALMOST all items are eligible for a return, please see below for exceptions & rules:
- Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
- Original tags (if applicable) must be attached & intact.
- If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
- Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
- Shoes returned using the shoe box as the shipping box, or shoes returned without their original shoe box will NOT be accepted for a return or exchange.
- Final Sale items will not be accepted for return. Final sale items meet one of the following criteria:
- Intimates (i.e. Self Adhesive Bras), Face Masks, and Jewelry
- Hats and Beanies
- Any items marked 25% off or more at time of sale
- Gift cards
All return requests must be made within seven (7) business days of receipt. 3130,LLC have the right to decline return requests that are made after seven (7) business days of receipt.
- Buyers must return the item within seven (7) days of receiving the return shipping label.
- Buyers must be able to explain the reason for their return to the best of their ability.
- Returned items must be sent in with the shipping label provided by 3130,LLC. Any other methods of return will NOT be accepted.
- Buyers may NOT place credit card disputes or chargebacks without first communicating with 3130,LLC to come to an amicable solution in regards to their purchase.
Once approved we will generate the FREE prepaid label, we will email you with the label attached.
You can print the label, attach it to any box/package and return the items.
You will have 7 days to send the item back for full refund once you receive the free return label.
Once we receive the items back we will process the return and refund the balance back to your original form of payment.
Please note free return labels are available for items being shipped within 48 continental states only
Late or missing refunds (if applicable)
If you have not received your refund, please contact us at firstname.lastname@example.org using “RETURN” as your subject line and providing your order number.